Have Any Questions?

If you have any queries, check out our FAQ below or contact us through the enquiry form

Do you provide export documentation?

Yes, we provide all required export documents including invoice, packing list, and other documents as per destination requirements.

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Are your products compliant with international standards?

Our products are made using ethically sourced materials and comply with applicable quality and safety standards.

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How do I create an account?

You can create an account by signing up on our website using your email address and basic business details.

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Is it mandatory to create an account to place an order?

Yes, creating an account helps us manage wholesale pricing, order history, and smooth communication.

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What if products arrive damaged?

In rare cases of damage, please inform us within 24–48 hours with images, and our team will assist you promptly.

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Can I customize the design or product?

Yes, customization is available for bulk orders, including size, finish, material, and design changes, subject to feasibility.

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What is the production lead time?

Production timelines depend on order size and customization. Typically, it ranges from 2 to 6 weeks.

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How do you ensure quality in production?

All products undergo strict quality checks. Since items are handcrafted, slight variations are natural and part of their uniqueness.

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Do you have a product catalogue?

Yes, we can share our digital catalogue upon request.

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Why do prices vary for the same product?

Prices may vary due to raw material costs, craftsmanship, customization, and order quantity.

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How can I contact you for more details?

You can contact us via info@almaun.in or through the enquiry form on our website.

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How are products packaged for shipping?

Products are securely packed using export-quality packaging to ensure safe transit, especially for fragile stone items.

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Do you provide customized or branded packaging?

Yes, customized and private-label packaging is available for bulk orders.

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What payment methods do you accept?

We accept secure online payments. For bulk or international orders, bank transfers may also be available.

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Are prices different for different quantities?

Yes, pricing varies based on order volume. Higher quantities usually receive better pricing.

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How can I place a wholesale order online?

Once logged in, browse products, add items to your cart, and place the order directly through the website.

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Can I place a wholesale order offline?

Yes. You can contact us via email or enquiry form for offline or assisted ordering.

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Is there a minimum order quantity (MOQ)?

Yes, MOQs vary depending on the product category. Please check product details or contact us for exact MOQ.

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Can I order a sample before bulk purchase?

Yes, sample orders are available for selected products. Sample charges may apply.

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Are prices inclusive of taxes and shipping?

Prices listed are product prices only. Taxes, duties, and shipping charges are calculated separately based on destination.

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Do you offer private label or white label services?

Yes, we offer private label and white label solutions for retailers and brands, subject to order volume.

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Does lead time change for large orders?

Yes, lead time may vary depending on quantity and customization. Final timelines are confirmed after order approval.

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Can I reorder the same product again?

Yes, we maintain design consistency and can reproduce most designs for repeat orders.

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Do you ship internationally?

Yes, we ship both within India and internationally.

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How is shipping cost calculated?

Shipping costs depend on order size, weight, packaging, and destination.

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What is your return policy?

As products are made-to-order and handcrafted, returns are generally not accepted unless there is a manufacturing defect.

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Are your products sustainably made?

Yes, we work directly with artisans and promote ethical production, fair pricing, and responsible sourcing.

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